Here you can download electronic versions of our customer leaflets. You can pick up a paper copy of any of our leaflets from your local Neighbourhood Office.
We can also provide leaflets in alternative formats such as large print, braille, audio CD or cassette, or in another language. If you require any of our leaflets in an alternative format, please speak to your Neighbourhood Officer or contact One Call on 01744 637383.
Anti-Social BehaviourHow to report an incident of anti-social behaviour
AsbestosAdvice and Information for tenants
Asbestos in your home?What happens next
Can I buy?Deciding to buy your home
Complaints and compensationWhat to do if you're not happy with a Helena service
Customer CharterSetting out Helena's commitments to our tenants
Domestic ViolenceWhat to do if you - or someone you know - is suffering domestic violence or abuse
Different People, One CommunityOur equality and diversity policy
Expect moreOur customer care standards
Gas ServicingImportant gas servicing and policy information for your safety
Hate CrimeWhat to do if you are suffering from hate crime
Home improvementsWhat to expect when we carry out work to your home
Living in flat blocksAdvice and information for tenants
Managing your moneyHow to manage your money when you decide to end your tenancy
Menu of OpportunitiesFind out how you can have your say and get more involved with Helena
Moving outHow to end your tenancy with Helena Homes
Rent arrearsHow to avoid getting behind with your rent
Self-help money advice packDealing with debt
Setting up a residents groupHow Helena can help you get started
The truth behind the headlines Find out where you stand in planned Government changes and how we can help you
Your rentHow much, how often and how to pay