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Insurance Information

Public Liability & Employers Liability Insurance
For all Public Liability and Employer Liability Claims please see below the details you will require in order to complete the Claims Notification Forms:​

Insured        Insurer Name          Policy Number               Portal Ref
Helena Partnerships              Arthur J Gallagher Housing Limited                  Various             G00315

Main Office for Helena Partnerships Insurance Team:
Helena Partnerships Insurance Team
Bank Park House
Kendrick Street
Direct Line: 01925 452445 (Insurance & Payments Officer)

Important Information For Claimants - Your Information & Fraud Prevention

The following information is from our insurers (Arthur J. Gallagher Housing Limited) and it is important for you to read if you are planning on making an insurance claim against Helena Partnerships.

Who Will Have Access To Your Data?

​​The information we obtain about you during the course of handling your claim may be held on computer and passed to other insurers and re-insurers for underwriting and claims purposes.  In order to administer your claims, Arthur J. Gallagher Housing Limited ​may share personal information provided with business partners, including companies inside and outside the European Economic Area.  This personal information may include confidential health information and other sensitive personal data, such as criminal conviction data.  It may also be disclosed to the person, entity or organisation against which you have made the claim and to their authorised business partners, including brokers.  If we do transfer your personal information, we make sure that it is appropriately protected.

Claims History

​Insurers pass information to the Claim and Underwriting Exchange Register, run by Insurance Database Services Ltd (IDSL) and (where appropriate) the Motor Insurance Anti-Fraud and Theft Register, run by the Association of British Insurers (ABI).  This helps us check information provided and prevent fraudulent claims. When you tell us about any insurance related incident (such as fire, water damage, theft or an accident) we will pass information relating to it to the relevant database.  We and other insurers may search these databases when you apply for insurance, in the event of any incident or claim, or at time of renewal to validate your claims history or that of any other person or property likely to be involved in the policy of claim.

Fraud Prevention and Detection

​​In order to prevent and detect fraud, we may share information about you with other organisations including the Police, conduct searches about you using publicly available databases, check and/or share your details with fraud prevention and detection agencies and undertake credit searches.  If false or inaccurate information is provided and fraud is identified, details will be passed to the fraud prevention agencies.  Law enforcement agencies may access and use this information​ .  We and other organisations may access and use this information to prevent fraud and money laundering.

Your consent/information

​By making a claim, you consent to the collection and use of your personal information (including sensitive personal data) by us, provided it is used as set out in this notice.