Skip to main content

Our policies

At Helena we have a range of individual policies covering different aspects of our business. These policies underline our approach in key areas. 

A policy is our statement of intent. We use policies to help us make the right decision with the aim of achieving the correct outcome. Policies tell us and others what we will do and procedures, how we will do it. We aim to make our policies clear and easily accessible. Individual policies are available to read or download below.  

We have recently reviewed our Fraud Policy and Fraud Respons​e Plan and our stance which is led from the Board at the top of the organisation is a zero tolerance approach to any kind of fraud and we provide clear guidance on how to raise any concerns.  Fraud, Whistle Blowing, Anti-Bribery, Anti-Money Laundering​ and Probity policies are in place to provide a framework within which the group can operate, find our about our fraud polices on our dedicated page​.

Downloads

Torus Complaints and Compliments Policy
.PDF
Customer Service Standards
.PDF
Exceptional Lets Policy
.PDF
Neighbourhoods Policy
.PDF
Assured Shorthold Tenancy Scheme
.PDF
Tenancy Policy
.PDF
Anti-Social Behaviour Policy
.PDF
Complying with the Modern Slavery Act Torus Group Statement
.PDF