At Helena we have a range of individual policies covering different aspects of our business. These policies underline our approach in key areas.
A policy is our statement of intent. We use policies to help us make the right decision with the aim of achieving the correct outcome. Policies tell us and others what we will do and procedures, how we will do it. We aim to make our policies clear and easily accessible. Individual policies are available to read or download below.
We have recently reviewed our Fraud Policy and Fraud Response Plan and our stance which is led from the Board at the top of the organisation is a zero tolerance approach to any kind of fraud and we provide clear guidance on how to raise any concerns. Fraud, Whistle Blowing, Anti-Bribery, Anti-Money Laundering and Probity policies are in place to provide a framework within which the group can operate, find our about our fraud polices on our dedicated page
Torus Complaints and Compliments Policy
Customer Service Standards
Exceptional Lets Policy
Assured Shorthold Tenancy Scheme
Anti-Social Behaviour Policy
Complying with the Modern Slavery Act Torus Group Statement