CORONAVIRUS: We are looking to slowly and safety resume some key services.  Thanks for your patience.  Keep updated on services here.

 

Customer Area

Coronavirus – Help & Support

Updated: 31 July 2020

The Government has announce new COVID related restrictions in some areas. These measures are mostly around socialising and gathering in groups.

You can read who's affected and what it means here.

If you live in one of the affected areas, in line with the guidance

  • We’ll still be responding to repairs
  • Will continue with gas and other safety inspections to keep your home safe

Remember, if we do visit your home our team will put your health, safety and wellbeing first.

This means we’ll:

  • Call ahead to check it’s safe to come out
  • Stay at least 2 metres away at all times
  • Sanitise our hands before entering and on leaving your home
  • Wipe down any surfaces we touch
  • Encourage you to move to another room
  • Complete any work as quickly as possible

As ever your safety remains our top priority.

Updated: 30 July 2020

As an added measure of reassurance, we’ve asked our staff to wear face coverings. This isn’t something we have to do, it’s something we’ve chosen to do.

Our staff will be wearing masks to keep you safe. Please keep our staff safe and wear one too.

Updated: 9 June 2020

Communities have really come together to look after each other in response to the Coronavirus situation, the page will show you where you can go to get help with support, food and other services.

You can still register someone at risk of coronavirus, even if they didn't receive a letter from the government.  Register them today to see if they are eligible for free support from the government with food and collecting medicine: www.gov.uk/coronavirus-extremely-vulnerable

Your local authority - support with everyday tasks

St Helens Together is a partnership between St Helens Council and a range of voluntary organisations, brought together by Halton and St Helens Voluntary Community Action (VCA). 

It has been set up to provide support to the most vulnerable people during the Coronavirus outbreak.  If you need support, call them on 01744 676767 or email contactcares@sthelens.gov.uk

Volunteer

To volunteer as a Street Champion for St Helens Together, visit www.sthelenstogether.co.uk 

Keep updated on St Helens Council services at: www.sthelens.gov.uk/coronavirus 

Getting social! Your Community – stay connected

There is lots information on your local social media pages.  You can find information on local support, community groups and much more. 

Keep up to date with all the latest coronavirus breaking news and updates affecting St Helens residents as well as all the latest advice from the government on: www.facebook.com/groups/sthelenscoronavirusnews/about/

Struggling with money

If you are struggling to pay your rent or need help and advice on money and benefits, visit our dedicated Rent and Money support page.

Foodbanks & help with food

The voucher system is still in operation, contact your local Foodbank

  • The Hope Centre, Atherton St, WA10 2DT – 01744 264 414
  • St Helens Baptist Church, Hall St, WA10 1EL – 01744 613 926
  • Earlestown Baptist Church, St John The Baptist Church, St John St, Earlestown – 07519357098

Find out more on the St Helens Foodbank website.


Neighbourhood Food Larder:
Providing good quality food were people would not always be able to access it. Visit www.nflfoods.co.uk, call 07961834480 – check on Facebook.


ASDA Volunteer Shopping Card:
Asda has launched a dedicated volunteer shopping card, to help meet the shopping needs of those who are self-isolating due to Covid-19.  The card provides a contactless, safe and secure way to allow others to shop for them.

It comes in the form of an e-gift card, with a barcode that can be scanned for payments. It can be downloaded and presented on a phone screen or be printed on A4 paper and scanned by a member of checkout staff.  Find out more and buy here.


Sainsbury's Volunteer Shopping Card:
Sainsbury’s has launched Volunteer Shopping Cards – enabling others to shop on behalf of the elderly, disabled and vulnerable among other customers who can’t shop for themselves.

The Volunteer Shopping Cards can be purchased online: www.sainsburysgiftcard.co.uk enabling friends and helpers to shop on behalf of the elderly, disabled and vulnerable together with other customers who may not be able to shop for themselves.

Torus Foundation

Our charitable arm, Torus Foundation is here for you online or over the phone. They’re working with a huge number of partner organisations to give you help and support with:

Employment Advice:  If you’ve come out of work, our advisors have details of all the latest vacancies in your area, to help you get back in. They’ll also help with CVs, interview techniques and more. Just get in touch.

Staying Connected:  Need help to make video calls or order groceries online? We can help. Our digital team can take you through the basics by phone, email or Skype.

Staying Healthy at Home:  Your health and wellbeing are so important during this time. If you feel completely isolated and in need of support let us know and we will try and point you in the right direction.

Budgeting Support: If you’re worried about money, get in touch. Our financial team can offer support with managing your budget, applying for Universal Credit, reducing your fuel bills and more.

If you are struggling to pay your rent, please visit our dedicated rents support page.

Contact the Torus Foundation on 0300 123 5809 or email info@torusfoundation.org.uk
Twitter: @TorusFoundation
Facebook: /TheTorusFoundation
Facebook: /TorusFoundationStHelens

Domestic abuse

If you are self-isolating due to coronavirus and feel at risk from a partner or family member in the home then support is still available, so don’t suffer in silence.

IN AN EMERGENCY, ALWAYS DIAL 999 - if you are unable to speak always press '55' when prompted to confirm an emergency.

Visit our dedicated Domestic abuse page for more information and support services.

 

Safe at Home – Advice & Support from Merseyside Police

Merseyside Police have produced information to keep you and your family safe during the pandemic.  The leaflet covers; crime, domestic abuse, support services, online safety, avoiding fraudsters & scams and reporting a crime & contacting the police.  The leaflet can be downloaded here, find out more here.
 

Safeguarding adults during the crisis

During the COVID-19 crisis, it is particularly important to safeguard adults with care and support needs. They may be more vulnerable to abuse and neglect as others may seek to exploit disadvantages due to age, disability, mental or physical impairment or illness.

These groups may be targeted because of several factors. Generally speaking, they may need assistance with some tasks, be less up to speed with technology, more welcoming of new contacts, more trusting and – for many older people – wealthier. There is evidence that social isolation increases the likelihood of abuse. Many older and disabled people spend long periods at home alone, and now as the whole nation is being asked to stay at home the same groups are more likely to be alone rather than in a family group.

At a time of international crisis, those who seek to exploit these vulnerabilities are quick to act. We will all have been warned of new scams offering help and advice on COVID-19 or with financial assistance. Many of us will have concerns for family members who may fall prey to fraudsters.

‘Safeguarding is Everyone’s Business – as Usual’ but particularly at this is time when we must all be extra vigilant and try to pick up any early signs that something isn’t right.

For further information and contacts please visit the Merseyside Safeguarding Adults Board website here.

 

 

 

 

 

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