OCTOBER: Due to an extremely high level of calls to our 0800 number you may have trouble getting through. If not an emergency, please email info@torus.co.uk, use your online account or possibly call another day. Apologies for any inconvenience.

 COVID-19 (2021): Keep updated on services here. Thank you. 

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Coronavirus – Help & Support

Updated: 6 October 2021

Coronavirus remains a serious health risk 
You should stay cautious to help protect yourself and others

  • Let fresh air in if you meet indoors. Meeting outdoors is safer.
  • Wear a face covering in crowded and enclosed spaces where you come into contact with people you do not normally meet.
  • Get tested and self-isolate if required. You can get rapid lateral flow tests for free from the NHS website or your local pharmacist. If you have any symptoms of coronavirus, you must self-isolate and arrange a free PCR test on the NHS website or by calling 119.
  • If you haven’t already, get vaccinated. Visit the NHS website or call 119. 

For more guidance, visit the government website: www.gov.uk/coronavirus

Support for those self-isolating

If you are on a low income you may be entitled to a £500 payment.

Visit the government website for details on the criteria and how to claim.

Support for the clinically extremely vulnerable

The shielding programme has now ended in England, but your local authority may still be able to help you with your shopping, finding an emergency foodbank or to improve your mental health.

St Helens Together is a single point of contact for people needing help or wanting to volunteer. 

The St Helens Together volunteers can help you with picking up shopping, supplies and medication, walking your dog or just call you for a chat.

Reach the St Helens Together team by calling them on 01744 676767 or emailing contactcares@sthelens.gov.uk.

Support in your local area

Torus Foundation have pulled together a list of key organisations providing support, both locally and nationally, to help you cope. View the full list here.

Struggling with money

If you are struggling to pay your rent or need help and advice on money and benefits, visit our dedicated Rent and Money support page.

Foodbanks & help with food

The voucher system is still in operation, contact your local Foodbank

  • The Hope Centre, Atherton St, WA10 2DT – 01744 264 414
  • St Helens Baptist Church, Hall St, WA10 1EL – 01744 613 926
  • St John The Baptist Church, St John St, Earlestown – 07519357098

Find out more on the St Helens Foodbank website.


Neighbourhood Food Larder:
Providing good quality food were people would not always be able to access it. Visit www.nflfoods.co.uk, call 07961834480 – check on Facebook.


ASDA Volunteer Shopping Card:
Asda has launched a dedicated volunteer shopping card, to help meet the shopping needs of those who are self-isolating due to Covid-19.  The card provides a contactless, safe and secure way to allow others to shop for them.

It comes in the form of an e-gift card, with a barcode that can be scanned for payments. It can be downloaded and presented on a phone screen or be printed on A4 paper and scanned by a member of checkout staff.  Find out more and buy here.


Sainsbury's Volunteer Shopping Card:
Sainsbury’s has launched Volunteer Shopping Cards – enabling others to shop on behalf of the elderly, disabled and vulnerable among other customers who can’t shop for themselves.

The Volunteer Shopping Cards can be purchased online: www.sainsburysgiftcard.co.uk enabling friends and helpers to shop on behalf of the elderly, disabled and vulnerable together with other customers who may not be able to shop for themselves.

Torus Foundation

Our charitable arm, Torus Foundation, is here for you online or over the phone. They’re working with a huge number of partner organisations to give you help and support with:

Employment Advice:  If you’ve come out of work, our advisors have details of all the latest vacancies in your area, to help you get back in. They’ll also help with CVs, interview techniques and more. Just get in touch.

Staying Connected:  Need help to make video calls or order groceries online? We can help. Our digital team can take you through the basics by phone, email or Skype.

Staying Healthy at Home:  Your health and wellbeing are so important during this time. If you feel completely isolated and in need of support let us know and we will try and point you in the right direction.

Budgeting Support: If you’re worried about money, get in touch. Our financial team can offer support with managing your budget, applying for Universal Credit, reducing your fuel bills and more.

If you are struggling to pay your rent, please visit our dedicated rents support page.

Contact the Torus Foundation on 0300 123 5809 or email info@torusfoundation.org.uk
Twitter: @TorusFoundation
Facebook: /TheTorusFoundation
Facebook: /TorusFoundationStHelens

Domestic abuse

If you are self-isolating due to coronavirus and feel at risk from a partner or family member in the home then support is still available, so don’t suffer in silence.

IN AN EMERGENCY, ALWAYS DIAL 999 - if you are unable to speak always press '55' when prompted to confirm an emergency.

Visit our dedicated Domestic abuse page for more information and support services.
 

Protecting vulnerable adults and children during the crisis

If you think a friend, family member or neighbour is being taken advantage of, is struggling to look after themselves or is being abused – emotionally, physically, sexually or financially – please say something.

If you have a concern, please contact St Helens Council for advice during their office hours of 9:00am to 5:00pm, Monday to Friday on 01744 676767.

Out of hours, please call 0345 0500 148.

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