At Helena, we’re proud of the homes we provide and the communities we’re part of.
That’s why our relationship with you is about more than just bricks and mortar. We want you to make our house your home. A home you can be proud of, in a place you can be happy, with peace of mind on the length of your tenancy which we will agree with you at the outset. Here’s how it works…
A few house rules
We promise and deliver on certain things and you do too. In return for a home and a generous package of services and support, there are a few things we expect you to agree to concerning your money, your home and your neighbourhood. This provides a brief overview of some important issues to help you. You should however always refer to the wording of your tenancy agreement to see the actual responsibilities and obligations that apply to you and to us.
Rent and other bills make running a home a big commitment. But they’re your responsibility. When we promise to provide a home, you promise to pay for it – if you don’t pay your rent you risk losing your home.
Providing you with a home is our priority but paying for it must be yours, so:
We want to help you keep on track and manage your money properly, so:
A well cared for home benefits everyone. That’s why we offer our customers a great deal more than just a house. You’ll get some great services and support including new bathrooms, kitchens and boilers when they need replacing. If you’ve got a problem, get online and well get on to it fast.
It might be our house but it’s your home, so we expect you to treat it with respect. This means:
If things go wrong, we’ll always do our best to put them right. To help maintain your home, we’ll provide:
A service to deal with the repair and maintenance issues which we are responsible for under your tenancy agreement
We work hard in our communities to create places you can be proud to be part of. Somewhere you’ll feel safe and at home.
We have lots of homes, in lots of places, but they all have one thing in common – the peace of mind that:
Renting one of our homes is a big responsibility. When you sign your tenancy agreement you make a legal commitment to pay your rent, look after your home and not cause a problem for your neighbours. If you break this commitment, we may take legal action against you and you may lose your home.
Your own household appliances and any fixtures and fittings that belong to you are your responsibility. If you damage them, or if they break, it’s up to you to fix or replace them. You are also responsible for certain minor repairs and maintenance and for taking good care of your home on a day-to-day basis. Your tenancy agreement contains further details relating to which items of repair and maintenance we are responsible for.
If you call us out to fix damage that is your fault, or to address a repair or maintenance for which youare responsible, we will charge you an initial call out charge of £30. Depending on the circumstances other charges may be incurred.
Your tenancy agreement sets out the repairs and maintenance for which we are responsible. Where we provide and or/fit appliances (for example washing machines and cookers) we are responsible for making sure they are fitted correctly and safely.
Get in touch:
Telephone: 01744 637383