Skip to main content

Your rent

Your rent is the most important of all the bills you have to pay. Paying your rent is part of your Tenancy Agreement, so it's your responsibility to keep your payments up to date. The easiest way to keep an eye on your rent payments is by opening an online account. You can register your account here. An online account means you can view your rent statements and book and schedule repairs quickly and easily.

It's important that you pay your rent in full and on time. It means that we can:
  • Effectively manage the places where you live
  • Plan and provide home improvements
  • Improve our services - and offer new ones

You must pay your rent in advance. You can pay your rent weekly, fortnightly or monthly - but it must be paid in advance.

What if I’m on Housing Benefit or Universal Credit?

It’s up to you to make sure that your claim is accurate, with all the relevant documents and you are responsible for any debt that builds up if you don’t maintain your claim.

If you receive Housing Benefit then you can ask your local authority to pay us directly which may cover all or part of your rent.

If you’ve moved over to Universal Credit, you will now get a monthly payment direct to you. It will include any help you get towards your housing costs.

Whether Universal Credit covers all or part of your charges, you must pay your full charge to us and you need to arrange payments to us directly. We suggest setting up a Direct Debit payment to us for the day your Universal Credit payment arrives in your account. That way you don’t need to remember to pay or worry about how much you have left for other things. You can find out more about Universal Credit here.