If there is a repairs emergency it is important you call us immediately on 01744 637383 to report the problem. You can contact us 24 hours a day, 7 days a week, 365 days a year.
The table below outlines what we class as an Emergency Repair and how quickly we will respond to it.
|What's covered||Response time|
|Uncontrollable leaks or bursts||4 hours|
|Blocked drains resulting in the presence of foul waste||4 hours|
|Total loss of lighting or power on the ground or first floor||4 hours|
|Immediate risk of structural collapse||4 hours|
|Unsecure doors or windows||4 hours|
|Repairs to toilets and cisterns resulting in the presence of foul waste (if only one toilet available)||4 hours|
|Leaking or unsecure gas appliance||4 hours|
|Faulty smoke or Co alarms (constantly ringing)||4 hours|
|Loss of heating and/or hot water||48 hours*|
|*A 48 hour priority for completion is in operation for properties without heating and/or hot water. The call centre team will determine whether this repair type is an emergency or a 48 hour priority depending on individual circumstances and the prevailing weather conditions.|
We always prioritise emergency repairs because they may cause immediate damage to the home or, pose a risk to your health and safety.
Useful numbers in an emergency
Gas leaks/emergencies: 0800 111 999
Electrical supply to your home: 0800 195 4141
Water supply to your home: 0845 746 2200
0800 330 033 – Use this number to report leaks from the main water supply. Eg. In the street or road.
Police enquiries: 101 or 999 for emergencies