There may be times when a maintenance or repair job is needed in your home but if it doesn’t pose a risk to the property or you and your family, it isn’t classed as an emergency.
We still want to help fix the problem as soon as we can and we pride ourselves on offering a service that is fast, easy and convenient, especially if you report it online. Because repairs can happen anytime, our online repairs system is open all the time, so you can report and schedule repairs 24 hours a day.
Before you do report a repair, please check whether it is our responsibility or yours here.
Examples of Non-Emergency Repairs and our response times are outlined in the table below.
Copyright 2017 Helena Homes.
Helena Homes is part of Helena Partnerships Ltd. Registered in England and Wales. Company Registration No. 4141767. Registered Charity No. 1107073.
Helena Partnerships is part of the Torus group.
Helena Central, 4 Corporation Street, St Helens, Merseyside. WA9 1LD