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STORM ARWEN | Please be aware that we are currently experiencing a high volume of calls. Thank you for your patience.  

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Contact details

If you need to contact us by phone, our call centre can be reached on:

0800 678 1894

Alternatively, email:

Our main office address is:


4 Corporation Street

St Helens




Our opening hours for visitors are 9am - 5pm (our offices are currently closed due to Covid-19)


BT Relay UK - free service for deaf, hard-of-hearing and speech-impaired 

If you need to contact us via the phone, including our emergency out of hours (0800 678 1894), and you are deaf, hard-of-hearing, or speech-impaired, you can use the free BT service Relay UK

Just install the free App on your smartphone, tablet, or computer, you can download the app here.

The Relay UK service itself is free. You'll only pay your normal charges for the calls you make.

You can contact the Torus Customer Hub with none emergency issues (Mon - Fri, 8am-5pm) on 0800 678 1894, using the Relay UK this service.  You can also contact them via email or through the website.





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