Repairs & Online Services

How quickly will you respond to my repair?

 

Our skilled repairs team fix problems for our customers and take care of our homes day in day out. We will carry out the majority of any repairs caused by fair wear and tear to your home. However, the day-to-day upkeep of your home is your responsibility.

The quickest and easiest way to report a repair is online. Sign up for online services here to book, track and manage any repair 24/7.

Before logging your repair please check that it’s our responsibility, not yours, by checking Your Repairs Responsibilities.[Link to responsibilities tab]

We’ll repair faults caused by fair wear and tear but not damage caused by you or visitors to your home.

Responding to repairs

Your repairs request will typically fall into one of the following categories:

  • Emergency Repairs – These are faults that could seriously damage your health or the property and are dealt with within 4 hours. In an emergency you should call 01744 637383
  • Non-Emergency Repairs - For all non-emergency jobs we will offer an appointment within 15 working days. The quickest way to report a non-emergency repair is online.
  • Planned Improvements -If several properties have a similar non-urgent problem, we’ll carry out the repair as part of a planned home improvements programme.

We always prioritise emergency repairs because they may cause immediate damage to the home or pose a risk to your health and safety.

 

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