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Safeguarding adults

At Helena we believe all our customers should be protected from abuse.

As a landlord you can trust it is our duty to keep you safe, but we cannot do it alone, so let us know immediately if you are concerned about a friend, relative or neighbour.

What is abuse?

Abuse can be physical, sexual, emotional or psychological, financial, racial, organisational or neglect.

It may happen once, a number of times, be an act of neglect or a failure to act.

It can also be deliberate or unintentional, and can happen in someone’s home, a place of care or in public.

Who could be affected by abuse?

Anyone who may be unable to support or take care of themselves is at risk of abuse.

This includes anyone who is elderly or frail due to ill health, someone with a learning disability, physical or sensory impairments, has mental health needs or a long-term illness, misuses substances/alcohol or is a carer.

As a result of these vulnerabilities they will be less able to protect themselves and more exposed to abusive behaviour.

What are the signs of abuse?

Someone may tell you themselves they are being abused, say something that worries you, or you see or hear something for yourself.

You may be concerned about unexplained bruises, black eyes or bleeding. It may be other things you notice such as dirty clothes, bills not being paid, or there being no food in the house.

It may be a change in behaviour that makes you suspect something, is the person unhappy or distressed, frightened or anxious, not sleeping or acting differently.

How can you help?

If you are worried about someone please contact us.

Or call St Helens Council Contact Centre on 01744 676600, or for out of hours help the Emergency Duty Team on 0845 0500 148.

Alternatively, if the abused person is in immediate danger call 999.

Useful information

Please scroll down and click the downloads section to view a presentation on safeguarding adults in St Helens.


Safeguarding adults presentation