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Anti-social behaviour

Helena is committed to resolving disputes quickly and fairly.

If you are a Helena customer or the behaviour of a Helena customer is affecting you and your family’s home and neighbourhood then we are here to help and support you.

Anti social behaviour can mean different things to different people, such as:
• Noise
• Verbal abuse
• Harassment 
• Criminal behaviour - including Hate Crime / Mate Crime
• Cars and vehicles such as unsocial parking or repairs in the street
• Young people misbehaving

What is Hate Crime?

Hate crime is any offence committed against a person or property which is motivated by the offenders bias against:

Race Ethnicity or nationality Religion or belief
Gender or transgender
Disability Health or mental health

Incidents classed as a hate crime are: Verbal Abuse Harassment or threats Physical assault of any kind Damage to home or property Bullying Graffiti and vandalism Any other form of intimidation not listed above.

What is Mate Crime?

Some vulnerable people have so called ‘friends’ who go on to abuse them by exploiting them financially, physically or sexually. This is known as mate crime.

Examples range from perpetrators routinely going to a victim’s house and clearing their cupboards of food and alcohol before leaving them to clear up the mess, to instances of people being persuaded to part with their money and benefits. Woman can be sexually exploited by men who claim to be their boyfriend.​ Find out more on this easy ready booklet​.

What is not considered anti-social behaviour?

Not all complaints are classified as anti-social behavior and are considered to be everyday living noises or lifestyle differences. Examples include:

• People mowing their lawns
• People vacuuming or using washing machines
• People walking across wooden floors whilst wearing shoes
• Children falling out with each other or playing in their own home
• Cooking smells
• One off parties

Have you discussed the problem with your neighbour?

With all neighbour complaints we will ask you if you have discussed the problem with your neighbour, if you feel comfortable doing so. Very often making your neighbour aware of your concerns in a reasonable manner can resolve problems quickly. It is important to remember once the complaint has been made it can sometimes cause the problem to become worse before it gets better.

What happens next?

A Neighbourhood Enforcement Officer will visit or interview you. They will discuss the complaint with you and ask for your consent before your neighbour is approached.

We aim to arrange for this visit to take place as soon as possible at a time that is convenient to you. In all cases we aim to arrange first contact within 5 working days of receiving a complaint unless the matter is urgent or an emergency in which case the complaint will be addressed for immediate assistant as necessary.

When both parties have had the opportunity to put their cases forward the Neighbourhood Enforcement Officer will advise you of the outcomes in writing.

Legal action

This may include use of any of the powers available to us (including but not limited to, civil injunctions with our without a power of arrest, demotion and possession orders including use of the absolute ground for possession) or support for remedies pursued by other agencies - for example criminal proceedings, the closure power, criminal behaviour orders, dispersal powers, the public spaces protection order, the community protection notice and the community remedy. 

If you need to speak to someone about anti-social behaviour, please contact Helena or report it online.


Anti-Social Behaviour Policy