Pam Woodward dedicates her time to helping us improve what we do and how we do it.
Each year an army of involved leaseholders and tenants work closely with the Torus Board, which brings together representatives from Helena Partnerships and Golden Gates Housing Trust, to protect the interests of customers, scrutinise services and influence future improvements.
As part of this ongoing consultation, Pam recently visited a newly converted flat in Windle to see how a previously empty house had been transformed into two affordable new homes.
Pam said, “I'd been asked by other Helena customers to find out more about conversions and I now have a better understanding of why these smaller properties are needed and how they will benefit the people who really need them.
The overall finish of the flats is good, they have nice big showers and the carpets give them a luxurious feel. The clean and neutral décor offers new tenants a blank canvas to add their own finishing touches too."
So far Helena has completed 30 conversions with another 30 planned over the next year in the areas with the greatest need.
Ray Cunningham, Helena Project Manager, said “Welfare reforms have had a massive impact on our customers, leaving many struggling to make ends meet financially or forced them to downsize from homes they have lived in for a long time.
Through conversions like this we can provide a practical solution as well as meet a borough wide shortage of smaller, affordable homes in areas people want to live in.”
In 2015/16 Helena built 76 homes and adapted 454 homes improving the quality of life for our customers. To find out more about what we've been up to, click here.
Alternatively, if you or someone you know would like to get involved in the Customer Consultation Forum, please email firstname.lastname@example.org