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Gas Safety Week 2017: Fighting for a Gas Safe nation

Helena are proud to be supporting Gas Safety Week 2017 (18-24 September 2017) and will be aiming to raise public awareness of gas safety and highlight the dangers of unsafe or unserviced boilers, cookers and gas fires.

Gas related incidents at home have claimed 21 lives and injured more than 800 people in the UK in the past three years. Simple, annual appliance checks can help prevent this and protect against fires, leaks, explosions and carbon monoxide poisoning.

By letting us take care of your gas appliances properly and allowing access for your annual gas safety check you are taking care of your home and your loved ones.

Keeping our customers safe
Annually, by law, we have to visit every Helena property, whether you use your gas supply or not, to check heating systems, appliances and smoke detectors are safely installed and that any faults are fully repaired.

Barrie Frodsham, Compliance and Assurance Manager said, “Helena takes the safety of its tenants and communities very seriously. We have a legal obligation to carry out an annual safety check on all our properties using Gas Safe Registered engineers. It is vital that all our customers allow prompt access to their homes, so that we can carry out these important and essential gas safety checks, to keep themselves, their families and neighbours safe.”

“Failure to allow access to carry out the safety check can result in Helena being forced into taking legal action, where tenants could incur court costs or even lose their home.”

As a customer, it is important you let us carry out this work and failure to do so will put you in breach of your tenancy agreement, which could put result in legal action where you could incur significant court costs or even lose possession of your home.

If you allow access into your home the first time, you will be entered into a prize draw to win £100 of Love to Shop vouchers.

Find out more about the gas service here.

Other ways you can stay safe… 

  • Check for warning signs your appliances aren’t working correctly e.g. lazy yellow or orange flames instead of crisp blue ones, black marks on or around the appliance and too much condensation in the room. 
  • Know the six signs of carbon monoxide poisoning – headaches, dizziness, breathlessness, nausea, collapse and loss of consciousness. 
  • Have an audible carbon monoxide alarm. This will alert you if there is carbon monoxide in your home.


Not a Helena tenant?
We want all our communities to stay safe, so if you live in your own home or privately rent, you should have your gas appliances checked every year. For gas safety advice or to find and check an engineer visit the Gas Safe Register website at Alternatively call the free helpline on 0800 408 5500.