DIRECT DEBIT DELAY: Due to a technical issue, if you are a Torus tenant with a DD rent payment due out on the 11th, 12th, 13th or 14th of September it will now be taken on Tuesday 15th September.  We apologise for any inconvenience.

 CORONAVIRUS: Keep updated on services here.


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Catch up with all the latest news from the Torus group

Improving services – NEW contact number & email address

As part of our ongoing effort to improve and streamline services for all customers across our three heartlands, we are pleased to announce that now all Torus customers, no matter where they live – Liverpool, St Helens or Warrington – will be able to use the same contact number and email address to get in touch.

So, no matter why you need to contact our customer service team, the newly renamed ‘Torus Customer Hub’, whether it is to report a repair, make a rent payment, raise a query, arrange a gas service, discuss a tenancy issue, report ASB or give feedback you only have to remember one number or email. 

Plus, we have also aligned all our opening hours, both for our offices and phone lines.

As a Torus St Helens customer, we have made life a little easier and have introduced a new freephone number and email address. So, make sure you note the new contact details below, just in case you need to get in touch.

Call: 0800 678 1894

The Torus Customer Hub is open Monday to Friday, 8am-5pm for you to ask queries, report repairs and to give us feedback.

Have you tried our ‘Queue Buster’? If you call at a busy time, you can request a call back to save you waiting on the phone.

Emergency Out of Hours
If you need to report an emergency, you can call our Out of Hours team when the Torus Customer Hub is closed:
0800 678 1894

But don’t worry, the old numbers and emails will continue to work for a while whilst we all get used to the new contact details.

Torus Foundation
Those wishing to contact our charitable arm, the Torus Foundation should continue to use 0300 123 5809 or the contact form on their website:

Save time, do it online
Why waste your precious time on the phone, when you can access our services 24/7 by registering for an online account.  You can:

  • Check your rent account
  • Make payments quickly and easily
  • Report, book and check repairs online, 24 hours a day (due to the Covid-19 situation, currently all repairs need to be booked via the phone to ensure the safety or you and our staff). 
  • View and print your rent statements
  • Access your tenancy information & update your details

Visit our online portal to register online. 

Improving services for you!