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Press Releases

Catch up with all the latest news from the Torus group

Our Easter Bank Holiday weekend services – EMERGENCY REPAIRS ONLY

We will close for the Easter Bank holiday weekend on Thursday 1 April 2021.

Torus will be providing an emergency out of hour’s service for EMERGENCY REPAIRS ONLY, 24 hours a day, from 5pm on the Thursday until 8am on Tuesday 6 April 2021.

Over the Easter weekend, we are only able to deal with emergency repairs – so if you need to speak to us about anything else, please wait and contact the Torus Customer Hub when we re-open.  

Staff who answer the emergency out of hours calls WILL NOT be able to help you and you could prevent someone with an emergency from getting through.

An emergency repair is only a fault that could seriously damage your health or the property, find out more here

If you need to report an emergency repair, you can contact the out of hour's service on 0800 678 1894.
 

Save time, do it online!

Opening an online account is the quickest, most convenient way to manage your home. It puts all our services at your fingertips.

Opening an online account is the quickest, most convenient way to manage your home. It puts all our services at your fingertips.

  • Manage your account day or night by mobile, tablet or PC
  • Report and book repairs 
  • View your rent balance and make a payment
     

 Domestic abuse support – Safe2Speak

If you are in an abusive relationship or suspect someone you know is a victim of domestic abuse, please do not suffer in silence – reach out for support. 

Safe2Speak, St Helens Council’s Domestic Abuse Support Service ran by Torus St Helens, offers free, confidential and non-judgemental advice and support to anyone experiencing any kind of domestic abuse in the St Helens area.

If you need the support of Safe2Speak call 01744 743200, email safe2speak@torus.co.uk or text 07781472828 (cannot receive calls).  To find out more visit www.safe2speak.co.uk.

Over the Bank holiday Easter weekend call the 24 hour helpline on 01925 220541.

In an emergency, always dial 999 - if you are unable to speak always press '55' when prompted to confirm an emergency.
 

Have a great long weekend.